Privacy Policy

TeenRiver Privacy Policy

Last Updated: October 2025

1. Introduction

TeenRiver (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the personal data of visitors and customers on our website www.teenriver.com.

By using our website, you agree to this Privacy Policy and consent to the processing of your information as described herein.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Full name, email address, phone number, and delivery address.
  • Account Information: Login credentials, account preferences, and communication settings.
  • Payment Information: Mobile money account numbers or card details (processed securely through third-party payment processors such as WooshPay, MTN MoMo, or Orange Money).
  • Order Information: Product details, purchase history, and order tracking information.
  • Technical Data: IP address, browser type, device information, and cookies used for website functionality and analytics.

3. How We Use Your Information

Your data is used to:

  • Process and fulfill orders.
  • Facilitate secure payments and prevent fraud.
  • Provide delivery updates and customer support.
  • Improve our website, products, and user experience.
  • Comply with legal obligations and platform requirements.

4. Data Sharing and Third Parties

TeenRiver may share your information with:

  • Payment Processors: Such as WooshPay, MTN MoMo, or Orange Money, for processing secure payments.
  • Logistics Providers: Including FedEx and other carriers to deliver your orders.
  • Service Providers: Such as IT support, analytics, and hosting services that help us operate the website.

We do not sell or rent your personal data to third parties. All data shared with service providers is used solely for fulfilling your order or service request.

5. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, misuse, or disclosure. Payment information is encrypted and processed via secure gateways compliant with PCI DSS standards.

6. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, track website performance, and remember user preferences. You may adjust cookie settings in your browser at any time, though some features may not function properly without cookies.

7. Data Retention

We retain customer data only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal and regulatory requirements.

8. Your Rights

You have the right to:

  • Access and correct your personal information.
  • Request deletion of your data (where applicable).
  • Withdraw consent for data use.

To exercise these rights, contact us at support@teenriver.com.

9. International Transfers

Your data may be transferred to and processed in other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the latest revision. Continued use of our website after updates constitutes acceptance of the new terms.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

📧 support@teenriver.com

📍 10 Street, Sinkor, Russel Avenue, Monrovia, Liberia