Shipping Policy

1. Overview

At TeenRiver, we are dedicated to providing a smooth, reliable, and transparent shipping experience for our customers worldwide.
We utilize trusted third-party courier services, including FedEx, to ensure safe and timely delivery of all orders placed through www.teenriver.com.

2. Order Processing

All orders are processed within 2 to 4 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Orders placed after business hours or during weekends will be processed on the next working day.

3. Shipping Methods and Delivery Time

TeenRiver offers global delivery options based on destination:

Standard International Delivery: Up to 18 business days
African Markets: Up to 14 business days
Processing Time: 2–4 business days before shipment

Please note that delivery times may vary depending on customs clearance, local postal conditions, or unforeseen delays from the courier.

4. Shipping Providers

We use reliable third-party couriers, such as FedEx, to deliver orders safely and efficiently.
FedEx is not affiliated with or a partner of TeenRiver; we only use their services to handle international shipments.

Tracking details will be sent to your registered email once your order has been dispatched.

5. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, total order weight, and chosen shipping option.
The final amount will be displayed before payment confirmation.

6. Customs and Duties

Customers are responsible for any applicable customs duties, taxes, or import fees charged by their respective countries.
TeenRiver is not liable for these charges or for any delays caused by customs clearance.

7. Order Tracking

After your order has shipped, you will receive a tracking number and a link to monitor your delivery status.
If tracking information is not received within 5 business days, please contact us for assistance.

8. Delivery Issues

If delivery fails due to an incorrect address, refusal to accept the package, or absence of the recipient, the customer will be responsible for any reshipping costs.
TeenRiver is not responsible for delays caused by courier service interruptions, customs delays, or force majeure events.

9. Pick-Up Option

If home delivery is not selected, pick-up becomes the default option once your order arrives in your country.
Customers will be notified when their order is ready for pickup at the specified location.

10. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service immediately.
We will coordinate with the courier to investigate and resolve the issue promptly.

11. Contact Information

For questions or concerns about your shipment, please contact:
📧 support@teenriver.com

🌐 Website: www.teenriver.com