Frequently Asked Questions (FAQ)
We’ve compiled answers to some of the most common questions to assist you.
Q: How does MTN MoMo payment work?
A: When you select MTN MoMo as your payment method during checkout:
1.Provide the phone number linked to your MTN MoMo wallet.
2.After placing your order, you’ll receive a USSD prompt on your phone.
3.Enter your MTN MoMo PIN to confirm the payment.
4.Once payment is confirmed, your order will be processed.
Q: What happens if I don’t receive a USSD prompt?
A: Ensure the following:
•The phone number you provided is active and linked to your MTN MoMo wallet.
•You have sufficient funds in your wallet.
•Your phone is within network coverage.
If the problem persists, contact our support team for assistance.
Q: How long does delivery take?
A: Delivery typically takes [insert timeframe] depending on your location. We’ll notify you once your order has been dispatched.
Q: Can I return or exchange an item?
A: Yes, you can return or exchange eligible items within [X days] of delivery. Please ensure the item is in its original condition. Refer to our Refund and Returns Policy for more details.
Q: What if I accidentally enter the wrong phone number at checkout?
A: Contact us immediately with the correct phone number. If payment has already been processed, we cannot guarantee a refund.
Q: How can I contact TeenRiver?
A: You can reach us via:
•Email: [[email protected]]
•Visit our Contact Us page for more options.