Refund and Returns Policy
At TeenRiver, we strive to ensure that you’re happy with your purchase. If you’re not satisfied, we offer options for refunds, returns, and exchanges under the terms outlined below.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
•The item must be in its original condition and packaging, unused, and undamaged.
•Return requests must be initiated within [2 days] of delivery.
•Items such as undergarments, custom-made products, and perishable goods are non-returnable.
2. Refunds
•Refunds are processed after the returned item is inspected and approved.
•Payments made via MTN MoMo will be refunded to the same MoMo wallet within 7–10 business days.
•Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item delivered).
3. Exchanges
•Exchanges are allowed for eligible items, subject to availability.
•If the replacement item is unavailable, you may choose a refund or store credit.
4. Steps for Returns and Refunds
1.Contact Us: Initiate a return by reaching out to our support team at [insert contact details].
2.Prepare the Item: Ensure the product is packed securely in its original packaging.
3.Return the Item: Send the item to our designated address provided during the return request.
4.Refund/Exchange: Once we receive and inspect the item, we’ll process your refund or exchange.
5. Important Notes
•Items returned without prior authorization will not be accepted.
•Customers are responsible for return shipping costs unless the return is due to our error.
•For any issues, contact us promptly to resolve them efficiently.
5.Important Notes
•Items returned without prior authorization will not be accepted.
•Customers are responsible for return shipping costs unless the return is due to our error.
•Store credit cannot be exchanged for cash.
•Store credit is valid for [10months/years] from the date of issue.
•For any issues, contact us promptly to resolve them efficiently.
If you have any questions or need further clarification, please don’t hesitate to contact our customer service team at [email protected]