FREQUENTLY
Asked Questions
Customer Management
- How to register as a vendor?
To register as a vendor on TeenRiver:
- Visit the TeenRiver website and navigate to the Vendor Registration page.
- Fill out the required information, including your name, email, and business details.
- Submit the registration form.
- Our team will review your application and provide approval within 2-3 business days.
For further assistance, contact us via:
- Email: [email protected]
- WhatsApp: 0887289378
Customers on TeenRiver enjoy several benefits, including:
- Access to a variety of quality products.
- Affordable pricing and frequent discounts.
- Convenient payment methods such as MTN MoMo.
- Secure order management and reliable customer support.
For more details or inquiries, contact us via:
- Email: [email protected]
- WhatsApp: 0887289378
Customers on TeenRiver enjoy several benefits, including:
- Access to a variety of quality products.
- Affordable pricing and frequent discounts.
- Convenient payment methods such as MTN MoMo.
- Secure order management and reliable customer support.
For more details or inquiries, contact us via:
- Email: [email protected]
- WhatsApp: 0887289378
Product Type
- What is the difference between simple & variable products?
- Simple Products: These are standalone products with no variations. For example, a single-size t-shirt.
- Variable Products: These products come with options such as size, color, or material. For example, a t-shirt available in small, medium, and large sizes.
For more assistance, contact us via:
- Email: [email protected]
- WhatsApp: 0887289378
To buy multiple products:
- Browse and add your desired items to the cart.
- Go to the Cart page to review your order.
- Proceed to checkout and complete the payment process.
For any issues, feel free to contact us:
- Email: [email protected]
- WhatsApp: 0887289378
To add a downloadable product as a vendor:
- Log in to your vendor dashboard.
- Go to Products > Add New.
- Select Downloadable Product and upload the product file.
- Provide product details and publish it.
Need further guidance? Contact us:
- Email: [email protected]
- WhatsApp: 0887289378
To add a variable product:
- Visit the product page.
- Choose the variation options, such as size or color.
- Click Add to Cart and proceed to checkout.
For help, reach out to us:
- Email: [email protected]
- WhatsApp: 0887289378
Ordering Products
- How can a guest order the product?
Guests can order without creating an account:
- Add items to the cart.
- Proceed to checkout and choose Guest Checkout.
- Enter your details, shipping address, and payment information.
- Complete the order.
For assistance, contact:
- Email: [email protected]
- WhatsApp: 0887289378
Currently, we accept:
- MTN MoMo (Mobile Money).
We will introduce additional payment methods soon to cater to all customers.
For inquiries, contact:
- Email: [email protected]
- WhatsApp: 0887289378
(Note: If PayPal isn’t available on TeenRiver yet, consider the following response):
PayPal provides a secure and reliable way to make international transactions. While we do not currently support PayPal, we are working on integrating it soon.
For updates, reach out:
- Email: [email protected]
WhatsApp: 0887289378
To register as a customer:
- Click on the Sign-Up button on the TeenRiver homepage.
- Enter your name, email address, and create a password.
- Verify your email to activate your account.
For assistance:
- Email: [email protected]
- WhatsApp: 0887289378
The easiest way to shop on TeenRiver is to:
- Create an account for a seamless experience.
- Add products to your cart.
- Complete payment through MTN MoMo.
For help, contact:
- Email: [email protected]
- WhatsApp: 0887289378
The Others
- How can I return a purchased item online?
To return an item:
- Contact our support team within 3 days of delivery.
- Provide your order number and reason for return.
- Follow the instructions given by our support team.
Please note that our return policy ensures refunds are processed within 90 days.
For returns, contact us:
- Email: [email protected]
- WhatsApp: 0887289378
To apply a coupon code:
- At checkout, look for the Coupon Code field.
- Enter your coupon code and click Apply.
- The discount will reflect in your total amount.
For assistance, reach out to:
- Email: [email protected]
- WhatsApp: 0887289378
We currently offer:
- Standard Delivery: Within 18 business days.
- Local Delivery: For Montserrado residents, charges apply based on location.
- Pick-Up: Default option for customers not choosing delivery.
For details, contact us:
- Email: [email protected]
- WhatsApp: 0887289378