Terms and Conditions

Effective Date: December 15, 2024

Welcome to TeenRiver. These Terms and Conditions govern your use of our website and services. By accessing or using TeenRiver, you agree to comply with these terms. If you do not agree, please refrain from using our platform.

1. General Terms

1.1 TeenRiver is an e-commerce platform connecting customers with vendors for various products and services.
1.2 All users must be at least 18 years old or have parental consent to use the platform.
1.3 By using TeenRiver, you agree to provide accurate and truthful information.

2. Vendor Responsibilities

2.1 Vendors must meet TeenRiver’s quality standards and comply with all applicable laws.
2.2 Vendors are responsible for shipping products to TeenRiver’s appointed drop-off destinations within agreed timelines.
2.3 Listings must accurately describe products, and all claims must be truthful.
2.4 Vendors must adhere to TeenRiver’s Prohibited Items Policy and other relevant guidelines.

3. Customer Responsibilities

3.1 Customers must ensure payment for purchases is completed through approved methods.
3.2 Customers are responsible for providing accurate shipping details.
3.3 Disputes regarding orders must be raised within the specified resolution window.

4. Payment and Fees

4.1 TeenRiver collects payments on behalf of vendors and disburses amounts after deducting applicable fees.
4.2 All payment processing is handled securely through authorized third-party gateways.

5. Returns and Refunds

5.1 Returns and refunds are governed by TeenRiver’s Returns and Refunds Policy. Customers must review this policy for detailed procedures.

6. Intellectual Property

6.1 All content on TeenRiver’s website, including text, graphics, and trademarks, is the property of TeenRiver or its licensors and is protected under applicable laws.
6.2 Users may not copy, distribute, or reproduce content without written permission.

7. Limitation of Liability

7.1 TeenRiver is not liable for:

  • Losses arising from vendor non-compliance or fraudulent behavior.
  • Delays caused by third-party logistics providers.
  • Any indirect, incidental, or consequential damages.

7.2 TeenRiver’s total liability is limited to the amount paid for the product in dispute.

8. Dispute Resolution

8.1 Disputes between vendors and customers should first be addressed through TeenRiver’s customer support.
8.2 If unresolved, disputes may be escalated to mediation or arbitration as specified by TeenRiver.

9. Termination

9.1 TeenRiver reserves the right to terminate accounts for violations of these terms or other platform policies.
9.2 Users may terminate their accounts at any time by contacting customer support.

10. Changes to Terms

TeenRiver may update these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of the updated terms.

11. Contact Information

For questions or concerns about these terms, please contact:

Thank you for choosing TeenRiver. We look forward to serving you!