Shipping Policy

Effective Date: December 15, 2024

At TeenRiver, we strive to deliver your orders in a timely and reliable manner. This Shipping Policy outlines our procedures and expectations for the delivery and pick-up of products.

1. General Shipping Terms

1.1 Shipping Responsibility: TeenRiver handles shipping after the vendor delivers the product to our appointed drop-off location.
1.2 Processing Time: Orders are processed once payment is confirmed. Processing times may vary depending on the product and vendor.
1.3 Shipping Time: Delivery times vary based on the product and location. Customers will receive an estimated delivery window during order confirmation.

2. Shipping Methods

2.1 Standard Delivery: Products will be delivered to the customer’s provided address after processing.
2.2 Pick-Up Service: Customers can opt to pick up their orders from a designated drop-off location. This option will be available upon confirmation of order readiness.

3. Shipping Costs

3.1 Standard Delivery Charges: Shipping fees depend on the customer’s location and the product’s weight or dimensions. Exact costs will be displayed at checkout.
3.2 Pick-Up Service: There is no charge for pick-up services at the appointed drop-off location.

4. Order Tracking

4.1 TeenRiver provides tracking information once the order is shipped. Customers can use this information to monitor the delivery status.

5. Delivery Issues

5.1 Missed Deliveries: If the customer is unavailable during delivery, the courier will attempt a re-delivery or contact the customer for alternate arrangements. Additional charges may apply for repeated failed delivery attempts.

5.2 Delayed Shipments: TeenRiver is not responsible for delays caused by unforeseen circumstances, including natural disasters, customs clearance, or carrier issues.

6. International Shipping

6.1 Currently, TeenRiver does not offer international shipping. Our services are limited to domestic locations within [Liberia].

7. Customer Responsibilities

7.1 Accurate Information: Customers must provide accurate shipping details to ensure smooth delivery.
7.2 Pick-Up Deadlines: Customers opting for pick-up must collect their orders within the timeframe specified in their order confirmation. Uncollected items may be returned to inventory.

8. Contact Information

For questions about shipping or pick-up services, please contact:

TeenRiver reserves the right to modify this policy at any time. Changes will be communicated, and continued use of the platform indicates acceptance of the updated terms.