Money-Back Guarantee

At TeenRiver, customer satisfaction is our top priority. We are committed to ensuring that every purchase meets your expectations. In line with this, we offer a Money-Back Guarantee to provide you with peace of mind when shopping with us.

Eligibility for Money-Back Guarantee

  1. Damaged or Defective Products:
  • If the product you receive is damaged or defective, you are eligible for a full refund.
  1. Incorrect Items Received:
  • If you receive an item that is different from what you ordered, you can request a refund or replacement.
  1. Non-Delivery:
  • If your order is not delivered within the stipulated timeframe, you may request a refund.

Conditions

  1. The item must be returned in its original condition, with all tags and packaging intact.
  2. Refund requests must be submitted within 3 days of delivery.
  3. Certain items, such as special orders (e.g., custom or personalized items) and perishable goods (e.g., flowers or food), are non-refundable unless defective or incorrect.
  4. Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective items).

How to Request a Refund

  1. Contact our support team at [email protected] or via WhatsApp at 0887289378 to initiate the process.
  2. Provide your order number and details of the issue.
  3. Follow the instructions provided by our team to return the item to our appointed drop-off location.

Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 90 days and credited to your original method of payment.

Important Note

TeenRiver reserves the right to refuse refunds if the above conditions are not met. Our Money-Back Guarantee is designed to ensure fairness and transparency for both customers and vendors.

Thank you for trusting TeenRiver for your shopping needs. We’re here to make your experience enjoyable and worry-free!