Terms and Conditions

 

Terms and Conditions for TeenRiver

Introduction

Welcome to TeenRiver! By accessing or using our website and services, you agree to comply with the following Terms and Conditions. These terms are designed to protect the rights of TeenRiver, MTN Mobile Money (MoMo), and our valued customers. If you do not agree to these terms, please do not use our website or services.

1. General Information

•TeenRiver is an e-commerce store offering a variety of products available for purchase through multiple payment methods, including MTN MoMo.

•These Terms and Conditions apply to all transactions made through our website.

2. Customer Responsibilities

2.1 Accurate Information

•Customers must provide accurate and up-to-date personal information during checkout, including a valid phone number linked to their MTN MoMo wallet.

2.2 Sufficient Wallet Balance

•It is the customer’s responsibility to ensure their MTN MoMo wallet has sufficient funds to complete the transaction.

2.3 Active Phone Number

•Customers must keep their phone active and within reach during checkout to receive the MTN MoMo USSD prompt and authorize the payment with their PIN.

2.4 Compliance with Laws

•Customers agree to use TeenRiver’s services in compliance with all applicable laws and regulations in Liberia.

3. Payment via MTN Mobile Money

3.1 Authorization

•By selecting MTN MoMo as a payment method, customers authorize MTN to process the payment on behalf of TeenRiver.

3.2 Payment Failure

•TeenRiver is not responsible for transaction failures caused by:

•Insufficient funds in the MoMo wallet.

•Inactive or incorrect phone numbers.

•Network issues on the MTN platform.

3.3 Security

•Customers are solely responsible for keeping their MTN MoMo PIN secure and confidential. TeenRiver will never ask for your PIN under any circumstances.

3.4 Refunds

•Refunds for MTN MoMo payments will be processed in accordance with our refund policy (see Section 6).

4. Product Availability and Delivery

4.1 Product Descriptions

•TeenRiver strives to provide accurate product descriptions, but we do not guarantee that all information is error-free.

4.2 Delivery Timeframes

•Delivery times may vary based on location. TeenRiver is not liable for delays caused by unforeseen circumstances such as weather, strikes, or transportation issues.

4.3 Customer Responsibilities During Delivery

•Customers must ensure someone is available to receive the product at the specified delivery address.

5. Returns, Refunds, and Exchanges

5.1 Return Eligibility

•Products must be returned in their original condition and packaging within [X] days of delivery to be eligible for a refund or exchange.

•Certain items (e.g., undergarments, perishable goods) are non-refundable.

5.2 Refund Policy

•Refunds for MTN MoMo payments will be processed back to the original wallet within 7-10 business days.

5.3 Exchange Policy

•Exchanges are subject to product availability. If the requested item is unavailable, customers may opt for store credit or a refund.

6. Limitation of Liability

6.1 TeenRiver’s Liability

•TeenRiver is not responsible for indirect, incidental, or consequential damages arising from the use of our website, products, or payment services.

6.2 MTN’s Liability

•MTN is solely responsible for the functioning of its Mobile Money platform. TeenRiver is not liable for issues originating from MTN’s network or services.

6.3 Customer Responsibility

•Customers agree to use the MTN MoMo payment method at their own risk.